Privacy

Special Handling

   We handle disassembly and reassembly of standard furniture pieces on all regular hourly moves at no extra charge, including bed frames, futon frames, mounted mirrors, large tables, etc... We need advance notice of disassembly and reassembly requirements on flat rate moves only.

   We bring all our own equipment, including hand trucks, flat dollies, tiedowns, and a complete set of tools. We can do all your furniture wrapping and padding for you. We will provide as many furniture pads free of charge as you will need. If you are hiring us on a labor-only basis to help pack your truck for long distance transport, you'll need to provide your own blankets - ask us to estimate how many pads you’ll need.

   We can not move furniture that is already broken or falling apart, e.g. a desk with cam-lock construction that is damaged at the cam-lock joints. We can not be responsible for moving furniture which may fall apart through normal handling and transportation by our movers; our insurance and no-damage policies do not cover such cases. All furniture must be sturdy enough to withstand normal handling and transportation by our professional moving crews.

   We require all drawers in dressers, desks, cabinets, etc. be emptied before we move the piece. Note: We do allow certain exceptions to this rule, e.g. 2-drawer vertical file cabinets which contain paper files only and other locking cabinets not loaded with hardware or other heavy materials. Another example would be a trunk or chest loaded with bedding only. If you prefer, we can wrap your drawers along with their contents and pack them on the truck using pads, although this takes time, uses supplies and may require extra space on the truck.

Valuables

   Our insurance always covers damage to valuable items relating to handling by our crews or shifting of items on trucks during transit. Since our insurance normally does not cover loss or theft of valuable items by outside individuals, such as laptop computers, important papers, original works of art, silverware, jewelry, etc., we strongly suggest you hand carry your highly valuable items whenever possible, keeping such items in your direct possession or locked up at all times. When you must have us load valuable items onto our truck, we ask that you pack these items into larger boxes or other containers. This is especially important when there will be a loading zone or building common area where items may be left unattended during the regular course of the move, even if only for brief periods of time.

Hoisting

   We will hoist items through windows or over balconies but we must know what is involved ahead of time. Hoisting jobs have to be considered on a case by case basis. When a job is not overly difficult, e.g. lowering a sofa from a balcony, we will handle the job at our regular hourly rates or at an agreed upon rate as part of a larger move. For more difficult hoisting jobs, e.g. hoisting a sofa or refrigerator through a window or up over a balcony more than two and one-half flights off the ground, we may have to handle the job on a flat rate basis or with a surcharge as part of a larger move. In any case, we will always let you know what the cost will be ahead of time.

   If you think a hoist might be necessary but aren't sure, e.g. if you are moving a sofa or queen box spring into an apartment with tight stairs, we ask that you have us come out to your location and look at the job in advance. We may charge a nominal fee of $20 for this service (this charge will be waived for moves estimated at $450 or more). However, it is better to have us evaluate the job in advance, because if a hoist becomes necessary during a larger move and we have not factored the time into our schedule, the additional time for the hoist might present a serious problem for us (our schedule may include other moves that same day). In situations like this, the cost to you could end up being more than $20, including a separate hoisting fee and/or additional transport and storage charges in situations where the hoist can not be carried out until a later date.

Pianos

Hot Tubs

In-Home Visits

No-Client Arrangements

Disposal of Items

Items We Can't Transport

Restricted Materials

Licensing

Insurance

   In addition to our cargo and other optional insurance coverage, you may be covered under our limited no-damage policy at no extra charge. Our main goal is to complete your move in a timely fashion without any breakage or damage. However, in the event that damage does occur, at our discretion, it is our policy to repair, replace or provide cash compensation (at our option) for any damage to your belongings resulting from our handling of your move. It is at our discretion whether or not to supplement the basic coverage that you purchase or accept, e.g. the released rate cargo insurance which carries a coverage rate of 60 cents per pound per item. Our insurance covers us and you. Damage claims can be handled directly through us and our insurance companies. Cosmetic damage is limited to $20 per occurrence. All claims of damage must be made directly through the supervisor on site for your move prior to final settlement of your bill.

   Our crews are trained in protecting furniture and breakables from damage and we will take every precaution to safeguard your belongings. Avoidable damage is always covered under our no-damage policy. Damage which can not be avoided is not covered under this policy, for example minor damage to walls and ceilings resulting from attempts by a crew to fit a furniture piece through a tight stairwell when we were not notified in advance that a hoist might be necessary.

Cancellations

Late Payments

Gratuity